I realize there are a huge number of people out there, that are looking to do nothing more than separate you from your money – and give you nothing in return. What really irritates me – is when companies that talk about how they are out to protect you – allow you to get screwed!
My example – I sold a camera on eBay three weeks ago. The buyer did an instant purchase via PayPal. Now, I always thought PayPal was the safe way to deal with stuff like this. So, after I got notification that the buyer’s payment had hit my account, I then shipped the camera. Sweet – I just sold my camera for about $500, and got instant payment. I then checked, and got confirmation from UPS that early last week, the buyer received the product. Life is good.
Or…not. Tonight, I get a notification from PayPal that the charge had been reversed. This means that some dude in Virginia has a $500 camera…and I now have nothing. I login to my PayPal account – and sure enough, it shows the $500 payment, a $500 reversal, and a charge for the reversal! The reversal then has a link for “Details”. Which brings me to a screen that again, tells me the charge was reversed – and nothing more. Now, I’m irritated.
But, I figure – I’ll call PayPal and find out what happened. First, the dude that answers spouts all the platitudes that every customer service person is trained to say when dealing with someone that might be a bit pissed. Fine…dude is just doing his job. Here’s where I got pissed. He tells me that he’s not sure why the charge was reversed. That I need to contact the buyer, and have him contact PayPal, as PayPal might have put a hold on the account, not allowing him to submit a payment in that large an amount. WTF??!!! And, if I don’t get a response from him, then I can file a dispute.
So…let me get this straight. PayPal will allow any body wanting to buy something on eBay (or, actually, any PayPal transaction) – to send money, get product, then take the money back? And the person then that has to do all the work…is the person who just got royally screwed? I can see if there was no proof of shipment – but the dude at PayPal could look at the UPS transaction I did through PayPal for shipment and see that delivery had been verified! But NOOOOOOO!!! PayPal, without warning me, or giving me an explanation, just gave this dude his money back, I’m out a $500 camera…and I get to bust my ass to more than likely, get nothing for it.
This is crap!